City invites Broadstripe customers to hearing

November 2, 2010

By Warren Kagarise

Officials plan to update the agreement between the city and cable provider Broadstripe in the months ahead, and city leaders plan to gather input next week from Broadstripe customers.

“We want to hear from the citizens — the people that are being served by Broadstripe — and hear what their concerns are regarding customer service, quality of signal, those types of things,” city TV Coordinator Tim Smith said.

Many customers claim Broadstripe services do not compare to Comcast in response to outages, video-on-demand services and other offerings, Smith added.

Council Utilities, Technology & Environment Committee members planned a Nov. 9 hearing to listen to Broadstripe customers’ concerns. The cable provider serves mostly multifamily residences in the Issaquah Highlands, Providence Pointe and the Kelkari condominiums near downtown Issaquah.

The committee serves as the liaison between the full City Council and the city Cable TV Commission. The commission advises the council on telecommunications issues.

The negotiations could be complicated because Dallas-based Broadstripe is in the midst of a reorganization after the company filed for Chapter 11 bankruptcy in early 2009.

The proposal is the latest cable agreement to reach city leaders.

The council members OK’d a revised Comcast agreement in September. Comcast is the predominant cable provider in Issaquah.

The pact prompted grumbling from council members, because the agreement allowed the cable provider to raise prices and removed many of the provisions the city had in place to maintain some of the best cable prices in the state.

Get involved

Council Utilities, Technology & Environment Committee

  • Agenda: Broadstripe public hearing
  • 5:30 p.m. Nov. 9
  • Baxter Room
  • City Hall Northwest
  • 1775 12th Avenue N.W.

Warren Kagarise: 392-6434, ext. 234, or wkagarise@isspress.com. Comment at www.issaquahpress.com.

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