Puget Sound Energy warns customers about email scam

December 14, 2011

By Staff

NEW — 6 p.m. Dec. 14, 2011 

Puget Sound Energy warned customers to beware a fraudulent email meant to mimic a bill-payment notification. The bogus email does not affect PSE customer accounts.

The email resembles the notice PSE sends to online-billing customers when a utility bill is ready to be viewed and paid. The message contains PSE’s logo and some legitimate links to the utility’s website.

The phony email has reached some PSE customers, plus people in other states. The email is part of a nationwide phishing scam.

In email billing notifications, PSE always addresses customers by their full name rather than using “Dear Customer” — a clue of the fraudulent email. Another indication of the false email is the boldfaced message, “Refer to the attached file.”

PSE’s website advises customers to take the following steps if they receive the bogus email. Customers should not click on the link in the email or open any attachments. Then, they should delete the email notice immediately.

PSE customers should call 1-888-225-5773 if they have questions or want to learn more.

Bellevue-based PSE serves more than 1 million electric customers and almost 750,000 natural gas customers in Western Washington, including Issaquah.

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Comments

One Response to “Puget Sound Energy warns customers about email scam”

  1. Doug on December 20th, 2011 12:23 pm

    Who is going to warn us about PSE’s scams? My power bill is $137 higher than last month with absolutely no change in our activity… How does that work?

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