Puget Sound Energy reports more than 17,000 Issaquah customers without power

January 19, 2012

By Warren Kagarise

NEW — 1:40 p.m. Jan. 19, 2012

Puget Sound Energy said almost 30,000 local customers lack power as a crippling ice storm impacts the region.

The utility said 17,281 customers in Issaquah and 12,369 customers in Sammamish lacked power at 1:25 p.m. (Customers can check PSE’s service map for detailed information.)

PSE estimated power restoration could take several days — or longer — as crews confront difficult situations related to ice and snow, the utility announced in a tweet.

If the power goes out, PSE customers can call the utility’s automated phone system at 1-888-225-5773 to report outages and learn about service updates.

Overall, outages impacted more than 180,000 customers across Western Washington. Bellevue-based PSE requested 140 additional crews from other states to address the problems and restore power.

“We appreciate our customers’ patience as we work to repair power as quickly as possible,” PSE posted in a tweet at noon.

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11 Responses to “Puget Sound Energy reports more than 17,000 Issaquah customers without power”

  1. Concerned Citizen on January 19th, 2012 1:56 pm

    Topic: Puget Sound Energy outages throughout King County — Sammamish Plateau: Folks cannot get through on PSE phone lines to report outages or obtain information… 888 225 5773 is connecting to recording that says call back later.

  2. deira robertson on January 19th, 2012 2:14 pm

    I find it more sad than anything that when you call the update line, you get disconnected. Why can’t we have more information and less impersonation?

  3. Robert Djordjevich on January 19th, 2012 2:50 pm

    I find it disconcerting that there is no mobile version of the outage page. For those of us stuck without power that trying desperately to get any little bit of info that page is useless.

  4. k w on January 19th, 2012 3:24 pm

    would it not be better to state the street boundaries rather than city of bellevue, city of issaquah etc – is the WHOLE city affected or specific part? as a relative am concerned about relatives in areas stated/ but would feel better knowing it is NOT the whole city/ thank you

  5. steve hendricks on January 19th, 2012 3:54 pm

    PSE strikes again. unprepared for emergencies and unprepared to provide information. Absolutely the worst public utility I have ever had to deal with.

  6. Robert Djordjevich on January 19th, 2012 4:25 pm

    The only thing I can get calling their line and entering a zip code for Issaquah is “this is a test message for the Bellingham area.”

  7. jer on January 19th, 2012 5:43 pm

    I had to select the option to report trees down but te live person cabt give any staayus orestimate at all what a bummer and this whole thing confirms why i eant to move to warmer

  8. J S on January 19th, 2012 9:22 pm

    In addition to PSE issues, I hope Issaquah Press will be proactive in investigating and reporting on Comcast related outages. Here in the Montreux neighborhood of Couger Mountain, we can’t get any information from Comcast about why all their services (TV, phone, Internet, etc) have been down since 7:30 am on Jan 19. And their customer service has no clue when service will be restored. Is the Issaquah Comcast service location without backup generators and thus subject to the highly unreliable service of PSE?

  9. Pl on January 19th, 2012 10:51 pm

    heard from a crew in Fall City that is could be 4 days befor Pwr is on.

    Would be nice if they would tel us something

  10. Pl on January 19th, 2012 10:53 pm

    J S

    Suggest you use DSL for internet. Cable runs like AC. DSL like telephone much more reliable

  11. Pl on January 19th, 2012 10:55 pm

    If you have a generator. Make sure you have Propane, Gas or Diesel.

    Order now before everyone else does

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