Motorists to receive refunds after tolling glitch

January 31, 2012

By Staff

The state Department of Transportation plans to refund motorists 25 cents for recent state Route 520 bridge tolls, as officials investigated a glitch responsible for motorists paying incorrect amounts to cross the span.

The refund applies if a motorist made the trip from Jan. 17-25. Drivers should receive a refund, even if the state billed them correctly. The state charges a 25-cent transaction fee for motorists traveling the bridge infrequently and paying by license plate, rather than a tolling pass.

Toll system engineers corrected the problem Jan. 26. The issue did not affect drivers billed through the pay-by-mail system.

Engineers noticed the equipment’s internal clock intermittently lost time and re-synched to the correct time.

“The issue was sporadic, so some customers may see a series of accurate transactions followed by incorrect charges, such as an additional 25-cent pay-by-plate fee,” Craig Stone, toll division director, said in a statement.

Customers may notice a delay in billing as the agency credits customer accounts. If a motorist crossed the bridge between Jan. 17-25, he or she should check his or her account and call the customer service center at 1-866-936-8246 toll free.

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