King County permitting system to go offline during software upgrade

June 22, 2012

By Warren Kagarise

NEW — 6 a.m. June 22, 2012

Landowners should prepare for a weeklong shutdown at the King County permitting agency, as officials roll out a software upgrade from July 2-8.

The planned upgrade coincides with the Independence Day holiday, a slow period for the Department of Development and Environmental Services. The agency’s Renton office is open except for July 4, but during the week, staffers cannot accept, create or issue permit applications. Cashiers also cannot process financial transactions of any kind.

Staffers can continue to work on existing permitting applications during the shutdown. Then, after the software installation, the agency can enter additional information.

Once the software is installed, customers can access enhanced online services, such as permit applications, building inspections and other services.

The computer system transition is part of a countywide project to integrate all permitting in various county departments into a single system. Officials said the process is meant to streamline the permitting process and provide customers with easy access to multiple departments for the same project.

“The Fourth of July holiday is historically the week of least demand from our customers, so that’s the best time for technicians to perform computer upgrades,” agency Director John Starbard said in a statement. “I urge residents who need permits from us to plan ahead for this necessary shutdown.”

Though the agency cannot process permit applications from July 2-8, other services should remain available:

  • Free technical assistance, 7:30 a.m. to 9:30 a.m., weekdays except for July 4
  • Records Center assistance, 7:30 a.m. to 9:30 a.m., weekdays except for July 4
  • Phone Center assistance at 206-296-6600, 9:30 a.m. to 3:30 p.m., weekdays except for July 4
  • Building and fire inspections may be requested by calling and leaving a voice message at 206-296-6630.
  • Online query, Permits-At-A-Glance, can be accessed as read-only throughout the week.

In the fall, the agency plans to move from Renton to offices in Snoqualmie Ridge — a more central location for unincorporated residents.

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Comments

One Response to “King County permitting system to go offline during software upgrade”

  1. Stacey Hughes on June 22nd, 2012 8:29 am

    Any software upgrade, or migration to a completely different system, can be done with not even one second interruption in service. Anyone with rudimentary knowledge of software development can tell you this.
    Here is an opportunity for investigative reporting: what is the real reason for a one week hold on new permits applications?

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